Senior Advisor focused on Operations, Business Services and IT Services roles across industries. Twenty-five years of business process management experience, spanning business process design to intelligent automation to global delivery models. Previous roles include Principal within EY Consulting’s Customer & Growth practice, VP of Consumer Goods Industry at Genpact, Managing Partner of Retail, Consumer Products & Life Science Sector at Infosys and Director of Consumer Products Industry at IBM. Richard began his career at Procter & Gamble, where he held various Customer Business Development roles, including five years at P&G’s headquarters in Cincinnati. Richard is a graduate of the W.P. Carey School of Business at Arizona State University.